Customer Support Services White Papers
The London Stock Exchange Transforms Itself for Global Competitiveness as It Innovates on Efficiency, Latency, and Speed to Market
Overview The London Stock Exchange (LSE) is one of the world s premier financial exchanges. LSE wanted to find a way to frame and demonstrate the benefits of the services it provides to its members and customers. It also needed to determine where the next major IT investment should be made in order to improve its position and meet evolving customer needs. The Cisco Internet Business Solutions Group (IBSG) works with global leaders in Financial Services to develop breakthrough innovations in business-model processes and demonstrates how technology contributes to positive financial growth and market position. Working with Cisco IBSG, the Exchange was able to take an objective look at the market and model cause and effect to simplify complex issues.
| Publisher | Cisco Systems | File Format | |
|---|---|---|---|
| Date Published | March 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 10 out of 18 users found this white paper useful
White Paper RSS3 Strategies for Reducing IT Support Costs
DownloadAs companies brace for more bumps in the economic downturn, many organisations are indiscriminately cutting costs. To ensure a seamless transition into the post-recession market, however, slashing and burning is...
Forrester Strategies for Assessing IT Business Satisfaction
If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new...
Virtual IT Revolutionises IT Support with Intel? vPro? processor technology
Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...
Selection Criteria for Remote Support Tools
Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
Applying Remote Support Technology for Maximum Impact
Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
