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Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study

Tags:
customer support services

Overview 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. Company managers evaluated five CRM systems and selected Microsoft Dynamics CRM Online. The company will customize the application to include best practices. Moreover, the tool will collect data that executives can use for business intelligence, and a workflow library will be offered to franchisees to enhance their success.

Further White Paper Details
Publisher	Microsoft	File Format	PDF
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact, CRM Software, Business Intelligence - Data Warehousing, Sales - Marketing

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