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Microsoft Dynamics CRM Online - The Norris Group Case Study

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customer support services

Overview At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming restrictions and an unstable system introduced costly errors, plus the system lacked vital features The Norris Group needed. After the company brought the data in-house, the database progressively degraded and crashed. Chunks of data the company had painstakingly collected over 10 years were lost. That spurred a search for a new solution that culminated in the implementation of Microsoft Dynamics CRM Online. Since migrating to the new solution, marketers have eliminated direct mail to 75 percent of the company's least profitable contacts.

Further White Paper Details
Publisher	Microsoft	File Format	PDF
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, CRM Software, Sales Force Automation, Sales - Marketing, E-mail Marketing

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