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Infrastructure Management White Papers

IT Service Management: A Top Priority for 2008

Overview IBM recently commissioned the Butler Group to discover the priorities of more than 100 senior IT professionals working in large organisations and enterprises.

The results of the survey show what role ITSM will play in 2008, what the priorities will be and how capabilities are deployed. It also provides analysis and insight from Tim Jennings, Research Director, Butler Group.

The research findings are an essential read for IT professionals developing or deploying Service Management capabilities.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	June 2008
Format	White Papers
Topics	Infrastructure Management, Knowledge and Data Management, Sarbanes-Oxley

Did you find this white paper useful? 24 out of 38 users found this white paper useful

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