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Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Today's businesses stand to benefit by implementing an enterprise-class portal that provides consistent access to customized tools that improve productivity, fuel innovation, and improve customer satisfaction.
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HP Web Jetadmin has the ability to send e-mail messages, or alerts, whenever events occur on printers. For example, error or warning conditions on printers, such as paper out or...
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Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...
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Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar...
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Citrix Online has put together a practical guide that explores how Web-based solutions have enabled real companies to achieve remarkable results, such as reducing cost per sale by 75 percent;...
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Self-service continues to rock the support world because it drastically frees up representatives' time and reduces expenses. But are there hidden costs of self-service?
This white paper explores self-service's impact...
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This new SupportIndustry.com white paper examines key benefits of a virtual support center, including significantly reduced costs improved service delivery and improved customer and employee satisfaction.
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The program started with the launch of a white paper in March, and Whitehall departments will start providing internal progress reports before the end of this year. Cabinet Office minister, Jack Cunningham, has unveiled his Action Plan to propel...
The Inland Revenue's (IR) plans for ecommerce taxation outlined in Friday's white paper has drawn a mixed reaction from Britain's ecommerce watchers. The paper outlines the importance for government to support ecommerce through its taxation policy.
This is how the original story broke on 12 March, 1999: Ernst & Young has proposed a solution for safeguarding online consumer data, which could bridge the gap between EU regulations and the self-regulatory stance held by the US.
Earlier this month, in an attempt to diminish piracy, the two companies jointly released a new bundle of file-swapping software that includes components of a high-security peer-to-peer network, and a program that pays users to be a part of it.
The security issue could allow an attacker to transfer and then run a malicious program on a Mac, if the Mac's user can be enticed to go to a fake web page on which the program has been placed. A security hole still threatens Mac OS X users after a...
A malicious program that installs itself through a pop-up can read keystrokes and steal passwords when victims visit any of nearly 50 targeted banking sites, security researchers warned yesterday. If [the program] recognizes that you are on one of...
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