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The Strategic Role of IT Culture in Business Performance

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customer support services

Overview The role of IT is evolving. Once viewed as simply a support to the business, IT is now properly seen as key to business success. For IT to succeed in its new role, it is critical for IT culture to be aligned with the strategy and goals of the rest of the company.

Hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.

View this Webcast to learn:

How to improve internal customer-satisfaction levels and overall IT perception
Best practices for creating an IT culture of performance and value
Why remote support technology enables increased agent productivity and end-user satisfaction

Further White Paper Details
Publisher	Citrix Online
Live Date	2nd April 2008 00:00 BST
Format	Webcast
Topics	Help Desk, Customer Support Services, Call Center - Contact, IT Reliability, Remote Access - RA Servers

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