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Service Level Management White Papers

Information Services Company Meets Critical Publishing Deadlines by Optimizing Its IT Services

Tags:
service level management

Overview Wolters Kluwer is a leading multinational publisher and information services company. To maximize service levels, minimize downtime and improve the cost-effectiveness of its IT support team, Kluwer recognized the need to align its IT services more closely to the business. After reviewing the options available, the company chose a solution from CA that combined Service Optimization with Risk management and IT Governance.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	February 2008
Format	Case Studies
Topics	Service Level Management, SLA, ITIL

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Channel:
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