You are here: silicon.com > Resources > White Papers > IT Management > IT Infrastructure > Service Level Management

Service Level Management White Papers

Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management

Tags:
service level management

Overview Canon is one of the world's leading brands in office equipment and photographic technologies, and has more than 200 subsidiaries in key locations such as Japan, Europe and the Americas. To grow existing accounts and attract new customers, Canon must provide responsive and efficient customer services. Support and sales staff alike are reliant on the availability of Canon's IT infrastructure to deliver these services, which means the company must optimize the performance of its core systems. Canon simplified and centralized IT management by adopting an integrated Enterprise IT Management approach from CA. By using Change & Configuration Management and Service Availability Management solutions, Canon has been able to automate and enhance core processes, such as patch management and fixing employee's desktops.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	March 2008
Format	Case Studies
Topics	Service Level Management, ITIL

Did you find this white paper useful? 5 out of 10 users found this white paper useful

3G woes: Should handset makers or network operators take rap

It is significant that Japan's DoCoMo paid significantly less for 3G licences than its European counterparts. This opinion is backed up by a look at NTT DoCoMo's 3G launch in Japan at the end of May. What's more, because European telcos' bank...

Channel:
Comment & Analysis

Farewell, floppy

Later this month, the PC maker plans to drop the floppy as standard equipment on one of its Dimension desktops. Before it made floppy drives optional on some Inspiron notebooks last year, it cut them as standard equipment on its Optiplex business...

Channel:
Comment & Analysis

Singapore Airlines latest to let Boeing Wi-Fi fly

Japan Airlines and All Nippon Airways have announced their intent to install the service on their long-range planes. Analysts have identified travel locations - airplanes, trains and other places where travelling business users are essentially...

Channel:
Mobile & Wireless

Dell woos big-box retail mistress

Kay also recalls Dell's 2001 attempt to sell to retail shops in Japan. She added: "It's an antiquated configuration. It pales in comparison to the other machines that now support 64-bit and dual-core Pentium chips.

Channel:
Desktops
Tags:
costco,
dell

Who pays your broadband bill?

This further blurs the divide between personal and business use, especially if an employee is regularly expected to work in these locations, while still remaining in a technical environment controlled and secured by the IT department.

Flexible working: Gov't 'must do better'

Department of Health: 2,082 computer user accounts out of 2,270 staff that are equipped for remote access to the department's IT systems. Figures from the 2006 Work Life Balance Employee survey by the Department for Business, Enterprise and...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Service Level Management White Papers

Canon Ensures Continuous and Consistent Customer Services With Simplified IT Management

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific