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Service Level Management White Papers

TechnoMania Improves Productivity of Customer Support Centre by 40 Percent With Integrated Incident & Problem Management

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service level management

Overview TechnoMania is one of Lebanon's leading IT distributors and offers comprehensive technical support services. The company's business strategy is focused on expansion while maintaining its reputation for service excellence. To ensure it is able to deliver a continuously high level of customer support services, TechnoMania needs an efficient and agile helpdesk operation. To address these challenges, TechnoMania turned to IT consultancy Soft Flow. Following a comprehensive requirements analysis, the Soft Flow solutions advisor introduced the company to a CA Incident & Problem Management solution.

Further White Paper Details
Publisher	CA (Computer Associates)	File Format	PDF
Date Published	January 2008
Format	Case Studies
Topics	Service Level Management, SLA, ITIL

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