MPLS White Papers
Satyam Improves Customer Response Times by 150 Percent With Incident and Problem Management
Overview Satyam is India's fastest-growing IT services provider. Satyam aims to become one of the world's five largest system integrators, and therefore needed to expand aggressively and take on ever-larger and more complex projects. At the same time, the company needed to maintain its compliance with international best practice standards to ensure customers receive a quality service. To help cope with these incidents and changes, and to ensure compliance with its quality standards, Satyam has rolled out an ITIL framework. The new ITIL framework is supported by a service and infrastructure optimization management solution from CA.
| Publisher | CA (Computer Associates) | File Format | |
|---|---|---|---|
| Date Published | July 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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