VoIP - IP Telephony White Papers
IP Telephony Serves as Backup System for Omron's East-West Call Centers, Critical for Maintenance Operations
Overview Omron Field Engineering wanted to roll out IP telephony and set up backup system at call centers in Tokyo and Osaka, to reinforce the disaster proof measures of those call centers, which receive calls for the maintenance and repair of mission critical financial and automated train station systems. Omron installed Avaya Server (which includes the advanced voice features of Avaya Communication Manager), Avaya Media Gateway, and ESS at both Tokyo and Osaka call centers. If either one shuts down, the other can take over for continuity of operations. Installing IP telephony in company offices as well as call centers makes office layouts and expansions more flexible. Installing a CMS in parallel makes for precise skill-based call routing, supports monitoring, and improves call-handling in general.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | August 2007 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 3 out of 7 users found this white paper useful
White Paper RSS
Download
Register
