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VoIP - IP Telephony White Papers

Avaya IP Contact Center Delivers Clearest Image of Olympus Korea's Commitment to Customer Service

Tags:
voip - ip telephony

Overview Established in 2000, Olympus Korea is a digital imaging company that provides better digital cameras and medical instruments (such as endoscopes). Faced with issues of high maintenance costs and the complexity of managing a multi-vendor PBX call center system, Olympus was looking for an IP contact center solution to improve customer service and support its business expansion needs. Olympus chose an Avaya IP Contact Center Solution based on Avaya IP Office, Avaya Compact Contact Center application and Avaya IP Telephones.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	September 2007
Format	Case Studies
Topics	VoIP - IP Telephony, Call Center - Contact

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