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Avaya Case Study: Midwestern Hospitals and Clinics

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communications software

Overview In today's healthcare industry, the paperwork and coordination required between patient, facility and insurer can be daunting. The healthcare system needed a solution that would automate two critical applications for hospitals in its network. The hospital system selected an Avaya Interactive Response (IR) application and IQ Services, an Avaya DeveloperConnection partner, to provide a solution to this challenge. The IQ Services Project Manager worked with application vendors to define a set of test case scripts that represented typical user interactions with the Bed Tracker and CBO self-service applications.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	July 2007
Format	Case Studies
Topics	Communications Software, Voice Recognition

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