You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Customer Support Services White Papers

Mangocity Leads China's Online Travel Services Industry With Avaya Solutions

Tags:
customer support services

Overview The online tourism industry in China is extremely competitive, with many dominant and established players. As a new entrant in 2006, Mangocity's biggest challenge was to differentiate its travel portal from those hosted by the incumbents. The company decided that customer service is of utmost importance and needed a solution to develop a high competency in this area. Mangocity deployed the Avaya Call Center solution to build an industry-leading customer service system. Using the Avaya Proactive Contact, Mangocity can now closely integrate its call center with its customer and product databases and thus deliver prompt and personalized service to its customers.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact

Did you find this white paper useful? 4 out of 9 users found this white paper useful

RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

Travel portal in the wings from Euro-airlines

A group of leading European airlines, headed by British Airways (BA), has confirmed they are to create a travel portal to sell tickets and holidays directly to the users. Air France, Alitalia, KLM and SwissAir are in the early stages of meetings to...

Channel:
PDAs

E-tail's Christmas test: Who will be the stars and who will be the turkeys?

The upside, according to Talwar, is that the technical error that prevents online bookings under a certain category is due to live testing of a new CRM system that will fully integrate the site with back end airline reservations.

Channel:
Comment & Analysis

Through the fog… Management of utility IT

Third, a management platform should be proactive, not just reactive. Similarly, a framework that offers its own portal interface will be better placed to integrate information from other tools. Tools also need to deliver information to other...

IP poised to storm the call centre

The same is true in the offshore markets (India, the Philippines, China and Central America/Latin America) which also make more use of distributed call centres and hosted/managed IP services, for which IP is well suited.

Channel:
VoIP
Tags:
call centre,
voip

Cisco splashes $6.9bn for set-top box maker

Video is an integral part of our strategy and must be part of our competency. The other advanced technologies are the digital home, optical networking, security, storage area networking, wireless, hosted small business and IP telephony.

Re:Viewing 2006: The year in outsourcing

The flip side is that the big global outsourcers - Accenture, EDS, IBM and the rest - also continued to build up their offshore capability in India and China, meaning there is increasingly less and less to differentiate the traditional IT services...

Channel:
IT Outsourcing
Tags:
outsourcing

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Customer Support Services White Papers

Mangocity Leads China's Online Travel Services Industry With Avaya Solutions

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific