VoIP - IP Telephony White Papers
Avaya Case Study: Tower Travel Management
Overview Tower Travel recognized that it could provide improved customer service and lower the company's costs if it could unify the many locations from which agents worked and provide a single call queue that would handle customers' call more effectively. It realized that a system that used VoIP technology would be able to connect remote agents to the system in a cost-effective way. Tower chose an Avaya IP Office IP406 as its main system. Implemented in the Oakbrook headquarters, the system handles all calls for Tower's contact center. An IP403 was also installed in the Chicago call center.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | June 2006 | ||
| Format | Case Studies | ||
| Topics | |||
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