VoIP - IP Telephony White Papers
Tower Travel Contact Center Takes Flight With the Avaya IP Office Solution
Overview Tower Travel Management is one of the largest independent, full-service travel agencies specializing in corporate travel in the U.S. Tower Travel Management wanted to have multiple call center locations with remote agents and provide inefficient call center operations with increased networking costs. Tower Travel Management found the Avaya IP Office system coupled with additional Avaya components to best suit its needs, as it offered many useful features, including those needed to efficiently manage a call center, all in the standard offering of the product. The cost benefit was also a big deciding factor.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2003 | ||
| Format | Case Studies | ||
| Topics | |||
-
Did you find this white paper useful? 1 out of 2 users found this white paper useful
White Paper RSS
Download
Register
