VoIP - IP Telephony White Papers
Avaya Case Study: The Trading Room Gibraltar
Overview The Trading Room Gibraltar was in need of a telephony solution that could significantly reduce the ongoing costs of international calling and make the company's representatives more readily available to clients at all hours of the day. The company's existing telephone system didn't allow multiple outgoing calls or offer multiple lines for incoming calls, making it difficult for traders to provide high levels of customer service to clients. By adopting VoIP technology with an Avaya IP Solution and working with a service provider in the U.K., the Trading Room's telecom-related costs per minute have dropped from 60 pence per minute to 5 pence.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | November 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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