Customer Support Services White Papers
Avaya Contact Center Solution Helped Yunnan Rural Credit Cooperative Improve Customer Service
Overview The branches are widely spread out and increasing. Although each deposit or credit transaction only involves a relatively small amount, there are a large number of people to be served, so the number of transactions is very large. How to provide fast consultation and service to the vast customers in a more economic and convenient way and how to improve the efficiency of the branches have become big challenges for the Yunnan Rural Credit Cooperative. After a few rounds of investigations and studies, the Rural Credit Cooperative chose the solution provided by Avaya, which is a leading player in both technologies and solutions, and established the first 96500 Call Center.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | August 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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