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Customer Support Services White Papers

Bluebean Wins Customers' Confidence With New Avaya Contact Center Solution

Tags:
customer support services

Overview Bluebean previously engaged a hosted solution for its inbound call center operations. However, the hosted solution vendor was unable to keep up with Bluebean's growing business as well as the more sophisticated demands from Bluebean's customers. Bluebean also faced difficulty in attracting new customers, especially those implementing large promotional campaigns. Most potential customers are not confident that the hosted solution can meet their business needs. Bluebean deployed the Avaya PABX system and installed the Avaya Call Management System, CTI server interface as well as call recording. The new system allowed Bluebean to better serve its large customers. The Call Management system also allowed closer monitoring of call center performance to ensure Bluebean always delivers the best standards to their customers.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	April 2008
Format	Case Studies
Topics	Customer Support Services, Call Center - Contact

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