VoIP - IP Telephony White Papers
Avaya Case Study: Avon Colombia
Overview Avon Colombia was born in Medellin, the second most populated city in Colombia, South America, where it is dedicated to the development and distribution of cosmetic products via direct sales which gives the company an effective marketing approach with its clients. Change was needed in order to grow the business while still delivering the highest possible customer service. Their communications system needed a transformation in order to care for the high volume of calls. The solution featured Avaya Communication Manager software loaded on an Avaya S8500 Server which had 130 extensions for users in this office, of which 30 were a pilot for IP telephony.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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