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Communications Software White Papers

2Touch Streamlines Customer Interaction Processes With Avaya and Noetica Solution

Tags:
communications software

Overview 2Touch needed a front-end solution to guide agents through conversations with their clients' customers; the solution needed to be deployed within a short timeframe. In addition, 2Touch needed a tool that would save time and energy in setting up new customer interaction processes and making amendments to existing ones. The company also needed to expand its operations with a stable and well accepted customer interaction management software. 2Touch selected the solution offered by Avaya and Noetica Ltd. Because SYNTHESYS is designed for non-technical staff, 2Touch call center management has complete control of the call center. SYNTHESYS is a Customer Interaction Management (CIM) and Predictive Dialer software combining a Service Oriented Architecture (SOA) unified agent front end with a Business Process Management engine.

Further White Paper Details
Publisher	Avaya	File Format	PDF
Date Published	August 2007
Format	Case Studies
Topics	Communications Software, Call Center - Contact, Service-Oriented Architecture

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