Customer Support Services White Papers

Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top

Overview The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by IBM Global Business Services that relies on IBM Research's previous work with a carrier that reduced container logistics costs by about 15 percent.

Further White Paper Details
PublisherIBM File FormatHTML
Date PublishedJanuary 2008
FormatCase Studies   
Topics

3 Strategies for Reducing IT Support Costs

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Since its launch in 2001, Virtual IT's guiding principle has been, 'We'll look after your IT so you can look after your business'. And in a relatively short time the company...

Selection Criteria for Remote Support Tools

Though basic remote support technology is available from many sources, including some freeware and shareware options, companies interested in improving both the economics of support and the customer experience should...

Applying Remote Support Technology for Maximum Impact

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users' desktop to effectively diagnose and resolve the issues. But to yield maximum...

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