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Customer Support Services White Papers

Through Innovative Supply Logistics Optimization, a Major Global Marine Transport Company Prepares to Weather Shifting Market Demand and Come Out on Top

Tags:
customer support services

Overview The client wanted to optimize its complex container shipping logistics to boost performance and meet growing customer demands. A global container logistics optimization strategy was developed by IBM Global Business Services that relies on IBM Research's previous work with a carrier that reduced container logistics costs by about 15 percent.

Further White Paper Details
Publisher	IBM	File Format	HTML
Date Published	January 2008
Format	Case Studies
Topics	Customer Support Services, Software Engineering

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RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

Peter Cochrane's Uncommon Sense: Logistics on the move

RFID tags and the introduction of communications to container sub-modules, coupled with GPS location devices, should give us that ability. Back after a break Peter Cochrane talks trucks, chips and logistics.

Channel:
Comment & Analysis

IBM to track drugs and missiles for US army

The Department of Defense has already trialled the technology in the field, with RFID tags used to monitor container shipments in the recent war on Iraq, according to the American Forces Information Service (AFIS), and currently uses it in...

Channel:
IT Director

Why US presidents can't keep their tech promises

For its part, Kerry's campaign has published a white paper on offshoring, calling for selective tax cuts for corporations, requiring call centre workers to disclose their locations, curbing H1-B visas and ordering companies to give three months...

IBM and Maersk all at sea over RFID

On the security side, the system is equipped with sensors that create a record of a container's movements, such as when a door is opened. The heart of the system is a cigar-box-sized computer that slips into the door of a container.

High-tech security beats thieves for logistics firm

High-tech security measures such as number plate recognition are being used by companies in the logistics and distribution sector to try to beat the thieves who target their warehouses and trucks. Myron Hrycyk, UK CIO at Northampton-based NYK...

Opinion: Global services' level playing-field

Container ships and airfreight planes shift products all across the world everyday, from factory to customer in a complex dance of logistics that spans the world. The global services landscape is maturing fast, as a new book by regular silicon.com...

Channel:
Offshoring
Tags:
infosys,
tcs,
wipro,
india

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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