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Business Management White Papers

Business Service Management Puts You Ahead of the ITIL V3 Curve

Tags:
business management

Overview With the release of IT Infrastructure Library (ITIL) version 3 (ITIL V3), it's clear that ones goal as an IT professional has changed. One is no longer tasked with aligning IT with the business. Now one's goal is to integrate IT with the business. The distinction between IT and the business has blurred, and the language of IT has been replaced with the language of the business. So what does ITIL V3 have to do with BSM (Business Service Management)? BSM is now an ITIL best practice. ITIL V3 defines it as "The ongoing practice of governing, monitoring, and reporting on IT and the business service it impacts."

Further White Paper Details
Publisher	BMC Software	File Format	PDF
Date Published	August 2007
Format	White Papers
Topics	Business Management, Service Level Management, ITIL

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Business Analytics and Optimization for the Intelligent Enterprise

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Tags:
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Tags:
access technologies

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Tags:
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Tags:
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Quocirca's Straight Talking: IT too arrogant?

Business service management (BSM) is the current buzzword for an area that has the potential to relive past mistakes. As long as BSM retains a relatively humble view of the world, it deserves to do well.

IT consulting: Keys to keeping projects on track

Also used in IT project management is the IT infrastructure library (ITIL), the British Standards Institution's Standard for IT Service Management (BS 15000). When it comes to project management, what separates the wheat from the chaff?

Analysis: Bringing IT in line with the business

In fact, the IT Infrastructure Library (ITIL) - a cohesive set of best practices supported by training and implementation tools - is completely bound up with the modern approach to service management.

Channel:
IT Governance

Quocirca's Straight Talking: All about Itil

It stands for IT infrastructure library and is an approach to IT services management. Every once in a while, a new term comes along that sounds like just another acronym but which can actually help organisations get more out of their IT.

Businesses struggle with SOA complexity

Examples of best practice amongst leading edge adopters include IT infrastructure library (Itil), service desks, asset and configuration management tools, IT portfolio management tools and business service management performance monitoring...

Channel:
SOA/Web Services
Tags:
ovum,
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Leader: The CIO Agenda for 2007

New tech priorities this year include IT infrastructure library for better project management and governance and service-oriented architecture (SOA). The year ahead promises to be another challenging one for CIOs and IT directors who are tasked as...

Channel:
CIO Jury
Tags:
cio agenda

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