VoIP - IP Telephony White Papers
PRO BTP Builds Virtual Contacts Centre With IBM and Avaya
Overview PRO BTP supports 202,200 companies paying contributions, 1,494,000 employees and 1,859,000 pensioners and claimants in the fields of retirement, forecasting and health, insurance and savings, but also in terms of social security and holidays. The challenge for PRO BTP was to improve telephone reception for subscribers and quality of service and reduce communication costs. PRO BTP implemented a virtual contacts centre with IBM and Avaya as well as ToIP/VoIP (Telephony and Voice over IP) technology. As a result 90 % of the 5,500,000 incoming calls per year were accepted and routed after three rings, there was a secure solution as well as savings on telephone costs.
| Publisher | Avaya | File Format | |
|---|---|---|---|
| Date Published | September 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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