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TechNet Webcast: How Microsoft IT Uses the Automated Service Agent System to Deliver a Low-Cost, High-Value Service (Level 300)

Tags:
help desk

Overview The presenter of this webcast shows how the Global Help desk implemented a web-based, interactive solution called Ask FastHelp based on the Microsoft Automated Service Agent system (ASA). ASA combined the low cost of online support while delivering immediate and high-impact value responses associated with customer support. The Ask FastHelp solution is expected to result in $1.5M in annual cost savings.

Further White Paper Details
Publisher	Microsoft Tips
Live Date	8th April 2008 00:00 BST
Format	Webcast
Topics	Help Desk, Customer Support Services

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