Remedy Corporation has released the latest version of its flagship helpdesk product, while announcing plans to target the customer relationship management (CRM) market. Meanwhile, Remedy is also setting its sights set on the CRM market by setting...
ERP (enterprise resource planning) vendors are set to dominate the CRM market within the next four years, according to a report by AMR Research. The report, entitled Customer Relationship Management (CRM) Software Report 1998 to 2003, sees CRM...
But according to a new study by the Hewson Group, Europe only accounts for a relatively small proportion of the world CRM market, standing at $1.67bn. Europe's CRM spend rose 87 per cent in the year 2000, while the global CRM market grew exactly...
Siebel defended its retention record and countered that it replaced a PeopleSoft CRM project at Gateway last year. Criticism that CRM software has not lived up to the hype has been available for some time.
The report echoed recent studies indicating that nearly half of all CRM projects fail to meet customer expectations. The leading provider of customer relationship management (CRM) software found itself on the defensive this week after a survey...
While the CRM market looks to be once again finding its feet amid signs of a recovery, it seems vendors could be missing out on exploiting a profitable and as yet untapped sector - small and medium-sized enterprises (SMEs).