You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM

Tags:
crm software

Overview Microsoft Dynamics CRM is one of the fastest growing CRM products in the market. In addition to the functionality which one would expect from a world-class CRM solution, Microsoft Dynamics CRM also features additional capabilities to sales, services, and marketing professionals, providing a highly flexible relationship management platform that can adapt, grow, and scale with the business. The presenter of this webcast will explain the concrete ways Microsoft Dynamics CRM can help organizations to attain a 360-degree view of customers; achieve reliable user adoption; accelerate project delivery and returns; and adapt quickly to business change.

Further White Paper Details
Publisher	Microsoft Tips
Live Date	10th March 2008 00:00 GMT
Format	Webcast
Topics	CRM Software, Business Management

Did you find this white paper useful? 5 out of 8 users found this white paper useful

Burda Enacts Comprehensive CRM Strategy With PeopleSoft

Publisher:
Oracle

InHouse vs Hosted: Location Scout

Publisher:
News.com

CRM Evolution at Belgacom

Publisher:
Oracle

HP Case Study: ProBusiness Services, Inc.

Publisher:
Hewlett-Packard (HP)

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

Survey reveals CRM crisis in global corporates

While many companies are employing customer-facing applications such as call centres and Web sites integrated with front, back and mobile offices, Meta estimates the world's largest companies will have to spend as much as $250m over the next two...

Channel:
Applications

The Bloor Perspective: NT clusters, open source in healthcare and Bezos' brand new dilemma

However, healthcare now suddenly finds itself leading the market, rather than bucking it, in its adoption of open source software and Linux. An open source implementation of medical record standards would speed their adoption and thus increase...

Channel:
Comment & Analysis

Butler on: Collaboration

If the technology does not help the user, or it is not a seamless part of their operational processes, it will not deliver the expected returns. There is normally too much conflict, political jostling and self-interest for a model of self-adoption...

Quocirca's Straight Talking: Is CRM still dead?

These solutions are far easier to adapt to various business processes - and to the changing relationship with customers. To this end, Oracle and SAP are facing up to each other for the hearts and minds of the very large organisations, while...

Microsoft to go Live with on-demand CRM

Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...

Systems management hits impasse

The performance of individual widgets means little to the business, whereas, for example, the level of customer satisfaction with a returns process does. Recent Freeform Dynamics research among a significant number of IT professionals - more than 1...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.