Of the companies surveyed, 81 per cent feel they reply to online customer queries within 24hrs. However, Keith Symondson, commercial director at Noetica, said: "The perception is that people think they respond to emails when in reality this is not...
Microsoft plans to offer custom support for the eight year old operating system to enterprise business users after its standard assistance runs out at the end of this year. The software giant said a surge of interest has led it to lower the rates...
The purchase of a Compubox entitles the buyer to one month of technical support - only via the web, mind - from Mandrakesoft, one month of security patch downloads and one month of membership to the Mandrake Club, which offers updates to its...
With a membership including heavyweights such as Cisco, Dell, EDS, EMC, Fuji Xerox, Microsoft and Sun - some downright hostile to open source and others grudgingly accepting it in some parts of their business - the Agility Alliance is saying what...
The company therefore polled a section of its membership by email earlier this year and 97 per cent of responses approved the idea of the IPO, generating what Mulhall characterises "pledges" of AU$1.5m.
T is for Two-factor authentication In December, Facebook added the ability to create custom groups of friends, but aside from sending out group messages, there's not much that can currently be done with them.