You are here: silicon.com > Resources > White Papers > IT Management > Business Functions > Customer Support Services

Momentum Webcast: Technology Expertise to Help Enable a People-Ready Business (Level 100)

Tags:
customer support services

Overview Microsoft Services offers services in architecture and planning, technology consulting, and enterprise support to help to plan and implement new solutions. The presenter from Microsoft Services explains about the assistance customers can get through Premier Support. For those who are planning a deployment of Microsoft Exchange Server 2007, implementing Microsoft Office SharePoint Server 2007, or looking at an Active Directory migration, Microsoft Services can help with both planning and break/fix solutions to meet the needs.

Further White Paper Details
Publisher	Microsoft Tips
Live Date	2nd April 2008 00:00 BST
Format	Webcast
Topics	Customer Support Services, Business Management

Did you find this white paper useful? 3 out of 6 users found this white paper useful

Measuring the Pain: What is Fragmented Communications Costing Your Enterprise?

Publisher:
Siemens

Microsoft Dynamics? CRM Online

Publisher:
Microsoft

Communications Enabled Business Process Software

Publisher:
SDC Solutions

Tags:
voip - ip telephony

RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

Tags:
customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

Microsoft owns up to Exchange bug

However, a spokesman for the company said: "Customers concerned about their server should first go to our Web site where we have posted a 'hot-fix' for the problem. A flaw has been discovered in Microsoft Exchange server that could leave companies...

Channel:
Applications

The Bloor Perspective: Messaging without Exchange, Macs not cool shock and Cisco's quarter

Any sort of email migration or upgrade project is fraught with challenges, making 'upgrade time' a good opportunity to look afresh at alternatives. Titanium' will also work with pure and mixed Windows 2000 and Windows .Net Server Active Directory...

Channel:
Comment & Analysis

Can Microsoft deliver on CRM?

Microsoft has got to demonstrate that it has mid-market reach and service delivery capabilities,” says Nick Hewson, managing director of CRM consultancy Hewson Consulting. This could involve purchasing Microsoft Exchange and Active Directory...

Sun plans Microsoft Office migration help

The macro migration tool will convert macros written in Microsoft Excel so that they can be recognised and used in StarOffice Calc, the spreadsheet included in the StarOffice bundle, said Sun. The migration question is a big one, a critical one.

Channel:
Operating Systems

Quocirca's Straight Talking: Simple prescriptions for data headaches

Solutions in the same vein have been made available before: the basic version of Microsoft SharePoint bundled with Windows Server 2003 enables some document sharing, and Microsoft's new Office suite will have enhanced collaboration features.

Microsoft issues largest patch batch to date

The most important bulletin, MS06-025, is a fix for routing and remote access vulnerabilities in Windows, said Jonathan Bitle, a senior product manager at Qualys. Microsoft also issued a fix for an important flaw in Windows' Server Message Block...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.