You are here: silicon.com > Resources > White Papers > IT Management > IT Budgeting > Outsourcing

Outsourcing White Papers

Assessing the Role of Information Technology (IT) & Enterprise Software in BPO

Tags:
outsourcing

Overview The original market assessment findings illustrated that these BPO decision makers were very positive about the role of IT in general and enterprise software in particular in supporting BPO efforts. They clearly recognized that while BPO was focused on "business process," it was not advisable to disassociate it from the underlying IT applications and systems. BPO buyers also had clear preferences on the commercial enterprise software vendors they would like to use in their BPO efforts. Commercial software vendor preferences, however, typically were based on strategic IT investment decisions that had been made prior to, and separate from, BPO decisions and investments. The overall challenge, however, is not so much appreciating the value of IT and enterprise software to BPO.

Further White Paper Details
Publisher	EquaTerra	File Format	PDF
Date Published	May 2007
Format	White Papers
Topics	Outsourcing, ERP

Did you find this white paper useful? 4 out of 9 users found this white paper useful

A Guide to Providing Proactive Protection to Consumer Online Transactions

Publisher:
VeriSign

Leverage the Benefits of a Shared Authentication Network to Help Drive Consumer Retention and Strengthen Competitor Differentiation

Publisher:
VeriSign

Tags:
sales - marketing

GMP Calibration Software Implementations: Containing Costs and Managing Risk

Publisher:
Blue Mountain Quality Resources

Five Strategies for Reducing the High Cost of Online Consumer Authentication

Publisher:
VeriSign

Tags:
outsourcing

Why, What, Where and How of Outsourcing

Publisher:
S5 Systems

The wider picture: predicting the broadband revolution

But telecoms and IT buyers want to know what will work, and be able to plan with some certainty for the future. For an assessment of the latest broadband technologies, visit silicon.com's Broadband: Beyond ADSL special report at http://www.silicon...

Channel:
Comment & Analysis

App servers - what you should know, what you should do

AMR claims 94 per cent of buyers use their servers to build custom designed applications. In a recent survey by AMR Research 75 per cent of companies said they are budgeting for them and 22 per cent said the technology ranks in their top three...

Channel:
Comment & Analysis

Unions threaten strikes over offshoring

In response to a parliamentary question last week, secretary of state for trade and industry Patricia Hewitt said she plans to publish the findings of the report in April. I agree that firms should be able to make decisions themselves.

Channel:
Skills & Careers

The Bloor Perspective: BPM, software industry consolidation and Google’s monopoly?

The second and less attractive option is for vendors to defend a niche outside the major vendor ecosystems. They also need to understand the strategic options that face their selected vendors and how these will affect them.

Home Office calls for cybercrime shakeup

According to reports, the Home Office asked the last survey question in February 2003 - suggesting the reports findings could be at least a year old. The Association for Payment Clearing Services (APACS), which represents the banking industry, said...

Software licensing costs set to fall

He said: "We would advise IT organisations to use BPO and open source alternatives to improve their negotiating power with software suppliers as well as employing the emergence of third-party vendors as a means to reduce higher maintenance fees on...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

Also on silicon.com

Site Navigation:

Outsourcing White Papers

Assessing the Role of Information Technology (IT) & Enterprise Software in BPO

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific