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CRM Software White Papers

On-Premise CRM Comparison Guide

Overview If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Find out how different solutions address different features, how much you can expect to pay and what kind of technology infrastructure you need in place. This guide from Inside CRM compares solutions from vendors such as Microsoft, SugarCRM, SAP and Infor.

This comparison guide addresses topics such as:

SFA (Sales Force Automation) features
Marketing features
Service and support options

Download this free comparison guide and learn more!

Further White Paper Details
Publisher	Inside CRM	File Format	PDF
Date Published	May 2008
Format	White Papers
Topics	CRM Software, Sales Force Automation, Sales - Marketing, ROI - TCO, Strategic Planning

Did you find this white paper useful? 14 out of 29 users found this white paper useful

Strategic Vision: Giga Information Group on CRM

Major areas include customer support and service (CSS), sales force automation (SFA) and enterprise marketing automation (EMA), as well as customer analysis. And yet, like many new disciplines, the value of customer relationship management is in...

Channel:
Comment & Analysis

CRM vendors failing to meet needs of European companies

The latest report from AMR research found demand for localised CRM software in Europe is high, yet few vendors offer fully localised products modified to cater for different languages, diverse cultural expectations and time zone delays.

Channel:
Applications

The Ovum View: Speech - IT meets telephony?

Many products on the market are large server-based applications that give the impression of using a 'brute force' approach to cracking this problem. The call centre automation market is leading the take-up of speech recognition services.

Channel:
Comment & Analysis

Microsoft keen to think small

Cindy Bates, general manager at Microsoft, said in a statement: "Small businesses are a major force in the US economy, when you look at their capital expenditures and how much of their revenue is distributed back into local communities.

Channel:
SME Director
Tags:
microsoft,
sme

CRM: A small revolution?

Sales force automation is likely to be a starting point for early adopters of CRM, Pringle said. With CRM's relatively recent debut into the software and services market, big vendors are now having to make up for their previous "lack of attention...

Channel:
SME Procurement

Quocirca's Straight Talking: Is CRM still dead?

Alongside this activity, a new breed of hosted solutions have started to show promise - from open source solutions such as SugarCRM, to solutions that started life being sales force automation focused like Saleforce.com, to full-function solutions...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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