IDC claims the US leads deployment of SFA software, accounting for more than 71 per cent of its revenue last year. IDC's latest research shows that SFA (Sales Force Automation) software's ability to help companies share information more efficiently...
Another possibility is that companies have cut their work force as a result of the economic recession and simply have less people on staff to use the software. But the results, according to Gartner analyst Esteban Kolsky, reflect a trend many...
Fewer than 10 per cent use several levels of criteria - risk, life cycle, economic or strategic value, etc. Leading CIOs understand that IT automation raises top-line growth and bottom-line profits. Findings from Meta Group's 2003 IT Staffing and...
Cindy Bates, general manager at Microsoft, said in a statement: "Small businesses are a major force in the US economy, when you look at their capital expenditures and how much of their revenue is distributed back into local communities.
Salesforce.com, which floated successfully this year, has its heritage in salesforce automation software - thus its corporate moniker - but Morris said she is confident her organisation can use the software for customer self-service and other...
Gartner added that CRM software growth would slow in the next 12 to 18 months because of the impact of economic conditions, but that the overall market size would continue to increase. As businesses refresh existing salesforce automation systems to...
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