He asked: "Why do we need to wait until it gets to the horror stories that are murdering the credibility of our industry? The phrase customer relationship management (CRM) has been hard to avoid in 1999, with any number of technology vendors...
Siebel products have also had to be customised extensively, something the company is trying to address, given some high-profile implementation horror stories. Academic mannerisms sit uneasily on Siebel's shoulders, as if a presentation coach has...
RightNow Technologies, still fresh from one of the most successful IPOs of 2004, has called on-demand customer relationship management (CRM) a way to circumvent offshoring. Traditional software companies with CRM suites battling the trend towards...
Meanwhile, Microsoft is consolidating some of its business software under a new Dynamics brand and is looking to become a more formidable competitor in the future. In an interview on Tuesday, Microsoft chairman Bill Gates said Microsoft is "very...
Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...
Marc Benioff, the outspoken CEO of Salesforce.com, has laid into Microsoft after the company unveiled its Dynamics CRM Live service. Benioff described Microsoft's Dynamics launch as the worst kept secret in the industry and said the Redmond...