Customer Support Services White Papers
More Than 3,000 Users Migrate to New IT Landscape in Seamless, Rapid Transition
Overview Irish Life & Permanent (IL&P) provides life assurance, banking, mortgage, and investment services to consumers and businesses in Ireland. The company has grown through a number of mergers and acquisitions, resulting in a fragmented IT landscape. The group was particularly keen to consolidate its 12 domains to a more manageable figure. With the help of Microsoft Services, and using Quest migration software products, the group migrated its existing infrastructure to Microsoft Windows Server 2003. Nine Windows NT Server operating system version 4.0 domains, comprising 3,500 user accounts, were successfully migrated in just three months.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | May 2005 | ||
| Format | Case Studies | ||
| Topics | |||
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
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How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
Microsoft SQL Server 2000: How to Configure SSL Encryption
Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
Building Customer Relationships One Interaction at a Time
Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...



