Customer Support Services White Papers
IBM & Oracle Support Process for IBMers or Customers
Overview IBM and Oracle have thousands of common customers. At the time of this writing, the estimate is over 17,000 joint customers. Frequently questions come up about the way that both companies work together in order to fix in an expedited manner the resolution of problems. This paper describes what is available and how the process works. It also describes the process in place for the customer support at IBM and Oracle and what a customer needs to do when there is a problem that affects both companies.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | March 2007 | ||
| Format | White Papers | ||
| Topics | |||
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