You are here: silicon.com > Resources > White Papers > Enterprise Applications > Customer Management > CRM Software

CRM Software White Papers

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution

Overview Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee collaboration. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria.

Further White Paper Details
Publisher	Microsoft Tips	File Format	HTML
Date Published	April 2008
Format	Case Studies
Topics	CRM Software, Business Management

Did you find this white paper useful? 7 out of 14 users found this white paper useful

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

AGA Linde Healthcare Transforms Sales and Service Processes With PeopleSoft Enterprise CRM

Publisher:
Oracle

Peter Cochrane's Uncommon Sense: Don't make life harder than it already is

But in the boardrooms the talk is of merger and consolidation, of cost reduction and staffing levels. To their disconcert I went to the Fortune 500 and looked at the total earnings per company, number of employees, amount of R&D budget.

Channel:
Comment & Analysis

The great security self-assessment test

Do you allow customers to examine the personal information you have on file for them, and allow them to request corrections? As the laws governing the use of employee and customer data become ever more complex, IT directors are having to spend more...

Channel:
IT Director

The Bloor Perspective: 2002/2003 straw poll, mobility versus privacy and Platform Intelligence

For example, HPC solutions, traditionally associated with the scientific and research community, is now being used in Platform's target verticals - finance, life sciences and oil and gas exploration. Current levels of mobile communications already...

Channel:
Comment & Analysis

Adult entertainment makes a bid for top level domain

There is no specific number that has been set for acceptance," Cerf said. Stuart Lawley, the president of Toronto-based ICM Registry, said he hopes Icann will approve his request for .xxx so "responsible adult entertainment businesses can go about...

Channel:
WebWatch

Shocking state of IT customer support revealed

Others at the bottom of the list include Epson America, Affiliated Computer Services, and Computer Sciences Corp. Scores are based on several criteria, including ease of navigation, responsiveness, privacy and customer-focused content.

Microsoft to go Live with on-demand CRM

Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

Also on silicon.com

Site Navigation:

CRM Software White Papers

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution

Quick Sitemap Links:

About Us

Search

Blogs

Verticals

Advertising Features

CNET Networks in Europe

CNET Networks in the United States

CNET Networks in Asia Pacific