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CRM Software White Papers

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence With CRM Solution

Overview Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. The company's 5,000 employees used diverse tools to access customer data located in a wide array of databases. These solutions created silos of customer information, limited visibility into sales and marketing data, and hampered employee collaboration. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics CRM because it best met the firm's usability, user acceptance, and system integration criteria.

Further White Paper Details
Publisher	Microsoft Tips	File Format	HTML
Date Published	April 2008
Format	Case Studies
Topics	CRM Software, Business Management

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Strategic Vision: Giga Information Group on CRM

End user acceptance is critical to the success of a CRM system. A customer who starts viewing company information on the Web shouldn't have to repeat name and address information if he or she has to call for in-depth assistance.

Channel:
Comment & Analysis

Quocirca's Straight Talking: Time for mobile apps

The array of applications and vendors that offer a solution, each with its own different perspective on solving your problem, proffers a bewildering choice to the end user. Quantifying these savings can be a challenge in itself with factors such as...

Channel:
Mobile & Wireless

Acronym soup: The fate of ERM, SRM... and more

PeopleSoft has split its relationship management enterprise software components into three different databases and data models: human resources; CRM and partner relationship management (PRM); and supply chain, including supplier relationship...

Channel:
Enterprise
Tags:
srm,
prm,
erm,
crm

Microsoft sets sights on medium-sized businesses

Under Dynamics, Microsoft will unify the company's CRM products from the Great Plains and Navision acquisitions as well as build in business intelligence capabilities based on 50 specific job functions in typical medium-sized organisations.

Microsoft CRM fees 'undercut by canny resellers'

Ross Dembecki, lead product manager for Microsoft CRM in Australia, said: "With MS Dynamics CRM 3.0, we've actually gone to rather simplified licensing and pricing structures. In late March, Microsoft announced plans to merge its CRM product with...

Microsoft to go Live with on-demand CRM

Microsoft Dynamics CRM Live, an on-demand alternative to its on-premise CRM software, is set to debut by mid-2007 as part of a revamped product code-named Titan. Microsoft will host the new service within its own data centres, said Brad Wilson...

Live Webcast: Telecoms 2.0 - Where is telecoms heading?

In this webcast, our panel of experts will review where we are with next generation telecoms in the UK, working through the concept of 'Telecoms 2.0': - Realising the potential of Next Generation Networks - why it isn't just about the technology? - What attributes should firms be looking for in their telco partner? - Is the relationship between telco provider and customer changing? - What things need to happen to make next generation services a reality? - You say you want the supplier to change. Do you want to change too? - What is Telecoms 2.0?

Publisher:
ZDNet UK

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.

Publisher:
IBM

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