The telecoms equipment giant said the acquisition will flesh out its call centre product portfolio with customer relationship management (CRM) technology. CRM involves the use of technologies such as datawarehousing and computer telephony...
When asked about the high failure rate Brampton said that it was probably the software, rather than the hardware, that was causing most of the problems. A manager will now have play the role of the MIS and the IT manager to look after both voice...
The launch has been greeted with some scepticism due to the 'failure' of many PC-based voice recognition systems. In mid-July, Orange announced its Wildfire voice-activated electronic assistant service in the valuable advertising minutes before the...
A recent Gartner Group survey echoed the DMR findings stating that only three per cent of organisations have implemented CRM solutions so far. The book also hopes to tighten up the definition of the term CRM, which Ray McKenzie, author of the book...
The next dot-com failure might be a mouse click away, because anyone whose clumsy enough to use a mouse is clearly a loser. CRM is now being used to prevent customer churn where once companies might have relied on old-fashioned methods of defending...
The number of dot-coms going to the wall is slowing, according to just released figures from the US. At least 93 internet-based companies either closed their doors or filed for bankruptcy in the first half of 2002 compared to 345 for the...
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