Customer Support Services White Papers
IBM and OmPrompt Deliver Boost for Delivery Logistics at Kimberly-Clark Europe
Overview Kimberly-Clark Europe wanted to communicate easily with numerous trucking companies that deliver its products but have different forms of electronic messaging systems. The company deployed OmPrompt's Message Integration Service delivered through IBM Managed Services. Kimberly-Clark now handles 16 percent more loads with a 5 percent decrease in transportation costs and a reduction in invoice errors.
| Publisher | IBM | File Format | |
|---|---|---|---|
| Date Published | November 2006 | ||
| Format | Case Studies | ||
| Topics | |||
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
Engage Your Customers: Move Beyond Loyalty
How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
Microsoft SQL Server 2000: How to Configure SSL Encryption
Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
Building Customer Relationships One Interaction at a Time
Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...



