Customer Support Services White Papers

IBM and Guidewire Software Ensure Insurance Company's Claims Operations Run Smoothly

Overview Employers Direct Insurance Company (EDIC), wanted to make sure workers' compensation claims are handled for maximum efficiency in a system that is both cost-effective and available. EDIC deployed Guidewire ClaimCenter backed by IBM e-business Hosting Services. As a result web-based claims system now has sufficient backup capabilities and assured availability.

Further White Paper Details
PublisherIBM File FormatPDF
Date PublishedApril 2006
FormatCase Studies   
Topics

Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution

Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...

Engage Your Customers: Move Beyond Loyalty

How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...

Find out how to "Wow" the customer while managing costs

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Microsoft SQL Server 2000: How to Configure SSL Encryption

Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...

Building Customer Relationships One Interaction at a Time

Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...

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