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IBM and BIPT Help Citizens Property Insurance Corp. Increase Customer Service and Decrease Cost

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customer support services

Overview Citizens Property wanted to replace aging insurance policy and claims administration system with a Web-based system that provides remote access and increased scalability while reducing manual processing costs. As a solution they deployed a Customized TiVA software from BIPT backed by IBM e-business Hosting Services as part of IBM Software as Services. This reduced errors, increased underwriting efficiency, improved customer service and significant cost savings.

Further White Paper Details
Publisher	IBM	File Format	PDF
Date Published	May 2006
Format	Case Studies
Topics	Customer Support Services, Web Services, Remote Access - RA Servers

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