Customer Support Services White Papers
Proactive Services and Quick Response Help Service Firm Maximize Value of IT Investment
Overview Rapidly growing HDR relies heavily on Microsoft software to provide employees with access to business resources around the clock. For many years, HDR purchased telephone support incidents from Microsoft Services as needed. As HDR expanded globally, it needed more cost-effective and proactive support to ensure successful deployment of new technologies and to get the most value from its IT investments. Before HDR executives signed a new Enterprise Agreement with Microsoft in fall 2006, they inquired about support options that would map to the growing firm's need for fast response, flexibility, and continuity. The Microsoft account team suggested Microsoft Services Premier Plus Support, which provides customized services under the supervision of a dedicated Technical Account Manager (TAM) who is familiar with the company's specific needs.
| Publisher | Microsoft Tips | File Format | WORD |
|---|---|---|---|
| Date Published | May 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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