Customer Support Services White Papers
Lab Service Helps Banking Solutions Provider Surpass Key Benchmark Results
Overview Corillian provides online banking solutions to major financial institutions across the United States, helping them offer services that consumers can use to pay bills, check account balances, transfer funds, and more. Its flagship product is Voyager, an online banking solution built on the Microsoft environment. To demonstrate to major banks how its Microsoft Windows-based software can push the upper limits of scalability and performance across multiple user types and lines of business, Corillian teamed with Microsoft Services Labs. During a three-week session, with the assistance of Microsoft engineers, Corillian achieved benchmark results that set new standards for scalability in online banking services.
| Publisher | Microsoft | File Format | WORD |
|---|---|---|---|
| Date Published | August 2004 | ||
| Format | Case Studies | ||
| Topics | |||
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
Engage Your Customers: Move Beyond Loyalty
How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
Microsoft SQL Server 2000: How to Configure SSL Encryption
Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
Building Customer Relationships One Interaction at a Time
Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...



