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Customer Support Services White Papers

Hotel Streamlines Accounting Systems, Simplifies Management

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customer support services

Overview With 19 four-star hotels in cities throughout the United States, Millennium Hotels and Resorts prides itself on its exceptional customer service. Its 10-year-old implementation of Great Plains Dynamics, on the other hand, was delivering less than exceptional service. Great Plains Dynamics had been installed locally at each of the 19 hotels using an outdated version of the Btrieve database system. The local installations began to cause support issues. Working with InterDyn AKA, the company centralized its installation at one location and upgraded its database to Microsoft SQL Server 2000. The company also contracted with Microsoft Services Premier Support for technical support.

Further White Paper Details
Publisher	Microsoft	File Format	WORD
Date Published	January 2005
Format	Case Studies
Topics	Customer Support Services, Application Servers, Database Management

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RedPrairie Is Helping United Sugars Meet Customer Needs Through Just-in-Time Delivery

Publisher:
RedPrairie

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customer support services

TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

Telecom 2.0: Mind over matter

ntl:Telewest Business believes that the role of the telco is evolving. Gone are the days when it was enough to simply focus on circuits and minutes, customers now need a far higher degree of interaction and look for suppliers who will talk business solutions with them.

Publisher:
ntl:Telewest Business

IBM Information Server Change Data Capture

In today's fast-paced world, access to real-time data has never been more important. To be successful, organizations need to be able to report and analyze corporate data quickly and easily, regardless of what applications created the data, what platform they're running on, or what database they're stored in.

Publisher:
IBM

An examination of server consolidation: the trends that can drive efficiencies and help businesses gain a competitive edge

This white paper provides a starting point for organizations contemplating server consolidation. It includes an overview of server consolidation concepts and techniques and provides guidance on methodologies. It also looks at the potential cost savings associated with server consolidation and offers information on how organizations can sustain the advantage they have gained by consolidating their servers.