Customer Support Services White Papers
Manufacturer Shifts 70 Percent of IT Budget to Proactive Support, Sees Reliability Soar
Overview Del Monte Foods wanted to make IT a driver of business success, but its lean IT staff was continually preoccupied with handling emergencies. By adopting a Microsoft Services Premier Support agreement, Del Monte's IT staff has boosted the time that it devotes to proactive support from 20 percent to 70 percent. Support incidents for key technologies have dropped by 67 percent, and the availability of those technologies has soared to 99.99 percent.
| Publisher | Microsoft Tips | File Format | WORD |
|---|---|---|---|
| Date Published | June 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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