Customer Support Services White Papers
Financial Group Enhances Operations Through Services Engagement
Overview The Samba team periodically updated and patched all software using its in-place Microsoft Systems Management Server 2003, but the success ratio for desktops and servers remained below internal thresholds due to exceptions and inconsistencies in the process. The success ratio rarely exceeded 90 percent for desktops. To more effectively and efficiently run the update and patch management process, Samba IT leaders wanted to create a consistent, structured approach to the process. Taking advantage of the knowledge and experience within Microsoft, Samba elected to engage in the Microsoft Services Software Update Management offering. This service is based on Microsoft Operations Framework and Information Technology Infrastructure Library (ITIL) methodologies and provides the guidance necessary to create and deploy an efficient, structured update and patch process.
| Publisher | Microsoft Tips | File Format | WORD |
|---|---|---|---|
| Date Published | August 2007 | ||
| Format | Case Studies | ||
| Topics | |||
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