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Customer Support Services White Papers

Insurance Company Turns Business Information Into Business Intelligence

Tags:
customer support services

Overview With competition heating up in the insurance market, PT Asuransi Allianz Utama Indonesia needed to improve its customer service to obtain competitive edge. The company implemented a business intelligence solution that enables it to rapidly identify its most profitable customers, their claims history and location. It then prices premiums accordingly. The solution is based on Microsoft SQL Server 2000, Microsoft SharePoint Portal Server 2001 and Microsoft Windows 2000 Server. Microsoft Consulting Services and Microsoft Premier Support Services worked collaboratively with the company to implement a solution two weeks ahead of deadline.

Further White Paper Details
Publisher	Microsoft	File Format	HTML
Date Published	March 2003
Format	Case Studies
Topics	Customer Support Services, Application Servers, Database Management

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