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Customer Support Services White Papers

PowerBuilder Migrated to Web Solution

Tags:
customer support services

Overview Service Corporation Incorporated (SCI), a global leader in the death care industry, liked PowerBuilder, an existing client/server solution from Hanlon Management Information Systems (HMIS) but it needed a Web-based solution. Infosys, a leading IT and consultancy company, created a Microsoft ASP.NET Web-based solution for SCI using Microsoft technology. It designed a Proof Of Concept (POC) project so successful that the full roll out is expected to save more than US$ 4 million in IT spend a year.

Further White Paper Details
Publisher	Microsoft	File Format	HTML
Date Published	March 2003
Format	Case Studies
Topics	Customer Support Services, .NET, Application Development

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TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM)

Publisher:
Inside CRM

TechRepublic Resource Guide: How well are you meeting your customers needs?

Publisher:
Inside CRM

TechRepublic Resource Pack: Taking Another Look at CRM

Publisher:
Inside CRM

July 10th: Just MASH Marketing: The Customer Reference Mashup

Publisher:
Serena Software

The HR World Payroll Services Buyer's Guide

Publisher:
Tippit

NTL sets wireless broadband loose in London

A spokesman described it as "purely a proof of concept study". However, the service has taken a long time to roll out, largely because funding for telecoms projects is extremely thin on the ground. NTL is expecting to launch its wireless broadband...

Channel:
Broadband & ISPs

M-payments: Big opportunity, big problems along the way

He likens the roll out to the beginnings of the 1980s credit card boom. The concept of m-payment sounds good on paper. The general consensus is that the next-generation of mobile devices - 3G - will be necessary to take m-payments beyond the...

Channel:
Comment & Analysis

Proof: Employees don't care about security

An experiment carried out within London's square mile has revealed that employees in some of the City's best known financial services companies don't care about basic security policy. CDs were handed out to commuters as they entered the City by...

RFID viruses? Don't panic

The academics also went on to create a proof-of-concept virus, which uses the track and trace tags to compromise middleware systems using a SQL injection attack. While the idea of RFID viruses has surely crossed people's minds, the desire to see...

Channel:
E-crime and Hacking
Tags:
virus,
rfid

Microsoft and Apple 'must improve security patches'

Of course, it should be remembered that there are no reports of any 'in the wild' attempts to exploit the flaws in either Centrino or Apple wi-fi - so at the moment these exploits can be considered 'proof-of-concept'.

Dear silicon.com... Apple vs Vista, jail for mobile users and the broadband swindle…

I'm not talking proof-of-concept - I'm talking actual exploit. Absolutely, we need legislation to make it illegal to drive without due care and attention. But then we had laws to deal with that long before the mobile phone even existed - 'driving...

Virtualisation: Architectual Considerations and other Evaluation Criteria

In the past several years, server virtualisation technology has moved quickly and firmly into the IT mainstream. Of the many approaches to system virtualisation available in the market today, VMware's hypervisor architecture has gained the greatest market acceptance. This paper examines the architectural issues, solution support, and enterprise readiness required when deploying such a virtualisation solution.

Publisher:
EMC

Getting Started with Master Data Management

Master data management forms part of an overall enterprise governance program that aims to establish trusted data throughout the enterprise. This white paper from Mike Ferguson of Intelligent Business Strategies defines master data, examines why it is needed, and explores methodologies for implementing master data management.

Publisher:
DataFlux

Optimising Storage with Global File Virtualisation

This white paper will provide an overview on how Rainfinity Global File Virtualisation virtualises unstructured data environments and moves data -including active, open files-without disruption to users or applications. Rainfinity is the only enterprise-class file virtualisation solution, and delivers complete NAS optimisation across geterogeneous environments, such as NAS, CAS, and file servers.

Publisher:
EMC

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