Customer Support Services White Papers
Floral Goods Manufacturer Gains Time-Saving Insight With Business Software
Overview Syndicate Sales provides a range of floral hard goods products to wholesalers, supermarkets, and mass merchant retailers worldwide. To manage business-critical information, the company relied on JD Edwards from Oracle running on the AS/400 platform. This solution was accessible to only a few employees, and Syndicate Sales employees were forced to rely on the IT department for routine reports. After considering a number of enterprise resource planning solutions, Syndicate Sales determined that Microsoft Dynamics NAV would support its business and make information readily available to a greater number of employees. Since implementing Microsoft Dynamics NAV, Syndicate Sales has improved customer service, gained insight into operations, and achieved the level of analysis and reporting that it needs to adapt to changing business needs.
| Publisher | Microsoft Tips | File Format | WORD |
|---|---|---|---|
| Date Published | February 2008 | ||
| Format | Case Studies | ||
| Topics | |||
Global Financial Services Firm Improves Customer Service With Ease-of-Use Solution
Raymond James Financial is a global financial services firm with more than 4,600 Advisors. Because 80 percent of these Advisors are independent contractors who operate remotely, the company found it...
Engage Your Customers: Move Beyond Loyalty
How does one engage the customers, and what's different about this from the best service offered today? It's normal today to wait for the customers to call, write, or click...
Find out how to "Wow" the customer while managing costs
Current bank trends indicate profit margins are flat. Retaining top bank customers is becoming harder and harder. Is your financial institution ready to buck this trend? With seven thought-provoking white...
Microsoft SQL Server 2000: How to Configure SSL Encryption
Secure Sockets Layer (SSL) encryption is new to Microsoft SQL Server 2000. In previous versions of SQL Server, we used the Multiprotocol Network library to encrypt the data between the...
Building Customer Relationships One Interaction at a Time
Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this...



