And second, companies need to retain IT staff and are trying harder to make it a more appealing career choice with benefits and training. Over 80 per cent of IT professionals see themselves having a long-term career in technology, according to...
Roche speculated that because consumers very rarely change whom they hold accounts with - unlike other industries with a more fickle customer base - banks and building societies aren't under the same obligation to provide top-drawer customer...
They have grown really dramatically and when you are growing at that rate processes break down and it becomes harder to retain staff," she said. Outsourced customer service operations can cost almost a third more than those retained in-house...
The research found few opportunities for part-time work in IT and many of the women said they had to work harder than male colleagues to achieve success and break through the glass ceiling. The report concluded that the first priority to make the...
With IT staffs that dwarf all but those of the very largest IT suppliers and with seemingly limitless resources, banks always retain the option of in-house development. Banks' long sales cycles, complex legacy systems, demanding lines of business...
Businesses are coping with increasing financial uncertainty and battling to retain demanding customers. The financial sector is 10 years behind the times in its approach to management - partly because banking systems are supposed to be too...
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